Privacy policy

Privacy Policy

Last updated: March 29, 2025

This Privacy Policy explains how Snugstead ("Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase from snugstead.com.au (the "Site"). It also covers any other ways you interact with us in relation to the Site (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. Please read it carefully.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we make changes, we’ll update the "Last updated" date at the top of this page. If significant changes are made, we’ll notify you as required by law.

Information We Collect

The type of information we collect depends on how you interact with us. "Personal information" means any data that can identify you directly or indirectly.

1. Information You Provide Directly

When you use our Services, you may provide information such as:

  • Contact details (name, address, phone number, email)

  • Order details (billing address, shipping address, payment confirmation)

  • Account details (username, password, security information)

  • Customer support details (messages, feedback, or information you provide when contacting us)

2. Information Collected Automatically

When you browse our Site, we may automatically collect data ("Usage Data") using cookies and similar technologies. This may include:

  • Device type, browser type, and operating system

  • IP address and network details

  • How you interact with our Site (pages visited, time spent, actions taken)

3. Information from Third Parties

We may also receive information from third parties, such as:

  • Service providers (e.g., Shopify, which powers our online store)

  • Payment processors (e.g., credit card or PayPal details needed to complete your purchase)

  • Advertising and analytics partners

How We Use Your Information

We use the personal information we collect to:

  • Provide our Services: Process payments, fulfil orders, deliver products, manage your account, and handle returns or exchanges.

  • Communicate with you: Send updates about your orders, respond to enquiries, and provide customer support.

  • Improve our Site & Services: Monitor performance, enhance your shopping experience, and develop new features.

  • Marketing: Send promotions, offers, or personalised advertising (you can opt out anytime).

  • Security & Fraud Prevention: Detect and prevent fraudulent or unlawful activity.

Cookies

We use cookies and similar technologies to:

  • Keep our website running smoothly

  • Remember your preferences

  • Analyse site usage

  • Deliver relevant ads

You can adjust your browser settings to refuse or delete cookies, but please note some features of our Site may not work properly without them.

Sharing Your Information

We may share your personal information with:

  • Service providers (e.g., IT support, payment processors, delivery partners, cloud storage providers)

  • Marketing and advertising partners

  • Affiliates or within our business group

  • Legal authorities (if required by law, or to protect our rights and users)

  • In the event of a business transfer (e.g., sale or merger)

We never sell your personal information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any personal information.

Children’s Privacy

Our Services are not directed at children under 16, and we do not knowingly collect their information. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security & Data Retention

We take reasonable steps to protect your information, but no online system can be completely secure.

We keep your personal information only as long as necessary to:

  • Provide Services

  • Meet legal or tax obligations

  • Resolve disputes

  • Enforce agreements

Your Rights (Australia)

Under Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Opt out of direct marketing communications

  • Make a privacy complaint

To exercise your rights, contact us using the details below. We may ask you to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you’re not satisfied, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Users

If you are accessing our Services from outside Australia, please note that your information may be transferred and processed in other countries where our service providers operate.

Contact Information:

Store Name: Snugstead
Address: 189 Queen St Suite #1139 Melbourne, VIC 3000 Email: info@snugstead.com
Phone: +61370492760

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 1-2 business days.